About Care Coordination Management

Amy Hancock, OTR, President/CEO & Co-owner 

Since the age of 13, Amy knew that she would have a lifelong career in the post-acute care setting. Growing up, Amy volunteered at a nursing home down the street from where she lived. She eventually became a certified nursing assistant, working at the very same nursing home.

Amy earned her degree as an occupational therapist from the University of Pittsburgh, graduating with honors. She began her career as a clinician with a contract rehabilitation company and progressed into the role of vice president of operations. Amy later served as the senior VP of sales and marketing with other national contract therapy companies.

While growing her career in these diverse roles, Amy realized that there was a more impactful way to deliver contract therapy services to geriatric patients, and she decided to start her own company.

Today, Amy is the founder and CEO of three 5-star companies: AdvantageCare Rehabilitation, Advantage Home Health Services, and Care Coordination Management. From being the only employee in 2003, Amy has built the Advantage brand, which proudly serves patients in 52 counties across the state of Pennsylvania and employs over 1,000 people today.

Advantage is a unique post-acute provider that takes great pride in following a patient through their journey of healing. After Amy witnessed her grandparents’ needs in a post-acute care setting, it has become the mindset of each Advantage employee to treat their patients as if they are their own grandparents. Amy has established the mission for her three companies to provide better service, better quality, and better results, while maintaining the highest levels of integrity.

Amy has been recognized by many for her notable accomplishments throughout her career:

• University of Pittsburgh, Most Distinguished Alumni 2015
• Pacesetters Award – 2011 – Sponsored by Smart Business Pittsburgh
• Pittsburgh’s Top 100 Fastest Growing Companies – 2009, 2010 – Sponsored by the Pittsburgh Business Times
• Pittsburgh’s “Top 25 Women in Business” 2009 Award – Sponsored by the Pittsburgh Business Times, recognizing the accomplishments of women entrepreneurs, business owners, and business leaders in the greater Pittsburgh region
• Ernst & Young Entrepreneur of the Year® 2009 – Health care award for Upstate New York, Western Pennsylvania, and West Virginia
• Pennsylvania's “Best 50 Women in Business” 2009 Award – Named by Governor Edward G. Rendel, recognizing the accomplishments of women entrepreneurs, business owners, and business leaders across Pennsylvania

In addition to leading her business, Amy lends her energy, talents, and expertise to a variety of causes and organizations such as:

• Smith & Nephew – Board Member
• Pennsylvania Association of County Affiliated Homes (PACAH) – Member/Speaker
• Pennsylvania Association for Non-Profit Homes for the Aging (PANPHA) – Member/Speaker
• Central Pennsylvania Educational Resource Institute (CPERI) – Speaker
• The Center for Women’s Entrepreneurship at Chatham University – Speaker
• White House Forum Participant – “Start-up America: Reducing Barriers Roundtable”

William R Henry, CPA, MS, CFO & Co-Owners 

William has over 30 years of experience dealing with various business entities and their interplay with financial institutions and federal and state agencies and their regulations. His clientele includes nursing homes, independent living complexes, home health agencies, physical therapy groups, physician practices, and other business enterprises.

William received his bachelor of science in accounting from Marietta College in Marietta, Ohio and his master of taxation from Robert Morris College in Chicago, Illinois.

Dave Lishinsky, PT , Vice President of Clinical Compliance 

Dave graduated cum laude from the University of Pittsburgh with a bachelor of science in physical therapy. He has more than 25 years in the healthcare industry with vast experience in a variety of settings.

Dave is responsible for the development, implementation, and auditing of our clinical programs while maintaining regulatory compliance with billing, documentation, and treatment to ensure operational success.

In addition to being a modality specialist, Dave provides frequent hands-on clinical trainings to facility rehab teams, taking the AdvantageCare core belief of patient advoca¬cy to the next level. Dave has presented numerous postgraduate education CEU courses related to long-term care including topics on disequilibrium, physical agent modalities, documentation, regulatory compliance, PDPM, the shoulder, health and wellness for the older adult, and case mix index.

Dave is a member of the APTA, PPTA, and geriatric section of the APTA.

Austin Hancock, Senior Director of Business Development

At only 14 years old, Austin began his post-acute career working as a patient transport in local nursing homes. He attended Fordham University in New York City, where he earned a bachelor of science in business administration with a concentration in entrepreneurship and a minor in economics.

Austin played football at Fordham on a full scholarship. As a 3-year starter, he served as a captain during both his junior and senior seasons and was a two-time All Patriot League performer. Austin also excelled in the classroom, achieving Patriot League Honor Roll multiple times.

As regional director of business development for Care Coordination Management, Austin brings determination, professionalism, planning, and strategic thinking to the CCM team. His goal is to equip each member of his team with the necessary tools to be an expert in his or her field.

Whether building new relationships or maintaining current ones, Austin’s three core values remain the same: Always be transparent and honest; be a resource for your customer; and bring value and knowledge every day. These three core values have led to significant growth for CCM.

Austin also serves as senior director of business development for Advantage Home Health Services, LLC and AdvantageCare Rehab.

Matt Naftzinger, Business Development Manager 

Matt always knew he wanted to be a part of the challenging and ever-evolving field of healthcare. His first job in the field, while he was still in college, was as an intern at a senior living community, assisting with admissions. In 2015, Matt received his bachelor of science in public health, with a concentration in health services administration, from East Stroudsburg University of Pennsylvania.

Matt soon discovered his passion working for organizations that help the communities they serve. He joined Advantage East in 2016 as a liaison. He was promoted to business development manager for Care Coordination Management in 2018, and is now responsible for overseeing Eastern U.S. sales.

Matt is active in his community and strives to connect available services with those who need it. He is interested in making a difference to those in need and giving back to the places he cherishes.

 Chaz Balsano, Lead Business Development Manger

Chaz Balsano serves as the Lead Business Development Manager for Care Coordination Management and AdvantageCare Rehabilitation, LLC. He started his post-acute career at the age of 16 by volunteering at skilled nursing facilities. He learned at a young age that making a difference in a resident’s life requires a working collaboration between all departments.

In his current role, Chaz has played an integral part in the growth and success of AdvantageCare Rehabilitation and Care Coordination Management. He is an advocate for all residents and is proud to see the philosophies and values of CCM come to fruition every day.

Chaz also serves as a certified CPR instructor through the American Heart Association and provides courses for customers and employees.

Chaz graduated cum laude from Indiana University of Pennsylvania in 2016.

Carla Peterson, Business Development Manager

Carla graduated from Pennsylvania State University with a Bachelor of Science in Health Policy and Administration and Minor in Marketing. Carla has 30 years of long- term care industry and continuing care retirement community sales and business development experience. Her passion working with people has driven her to achieve results though embracing market changes and, in turn developing creative solutions to the challenges facing our industries.

Carla serves as the Account Executive at Care Coordination Management. Carla’s focus is to develop strategic marketing strategies that differentiates and highlights CCM value and unique approach to the post-acute sector. Her goal is customer service excellence and a true partnership with our clients.

Deaven Berry, Account Executive

Deaven Berry graduated from the University of Pittsburgh with a bachelor’s degree in Neuroscience and a minor in Chemistry. While at Pitt, he discovered martial arts and became a self defense instructor, teaching hundreds of students on campus how to defend themselves in real-world situations. Through an internship, he ran his own painting business and gained an entrepreneurial mindset and learned the ins and outs of customer service. His drive for helping others spilled into his research focus, where he studied under Dr. Anthony Kline, one of the leading experts in traumatic brain injury. After graduation, Deaven worked as a quality control manager in the life insurance industry doing his part to protect families and get them the benefits they were entitled to.

Deaven’s goal is to marry his sales experience with his neuroscience knowledge in order to further the growth of every company he encounters through Care Coordination Management. No matter the task at hand, his passion has always been helping others through honesty and integrity.

Jessica Monocello, MOTR/L, Clinical Data Analyst 

Jessica graduated from the University of Pittsburgh with a Masters of Occupational Therapy degree. Jessica is a member of the POTA. Jessica has 13 years of skilled nursing experience, serving as a strong patient advocate and exhibiting a clinically focused belief. Jessica manages and analyzes therapy performance and quality across the continuum of care while overseeing strong, person-centered clinical programs that target individual facility needs as well as upholding regulatory compliance for the company. Jessica’s leadership ensures the delivery of the “clinical drives the business” philosophy culture, fosters the up and downstream partnerships during the transitions of care, and supports quality, high-performing care delivery.

Kathy Kemmerer, LPNAC, RAC-CT 3.0, CPRA 

Kathy brings her vast experience in the long term care setting of 40 years to Care Coordination Managemenet as a CMI Specialist and Medicare Reimbursement Specialist.  Kathy is a Certified Resident Assessment Coordinator and has been responsible for managing CMI in a 640 bed county facility and a 90 bed private facility, problem solving and auditing MDS’s, staying current with regulatory compliance and training staff, Medicare reimbursement, and Quality Measures.  With a Bachelor of Science degree in Computer Science, Kathy has been involved with software development and computer programming specific for nursing staff in a LTC setting, using both her own programs and PCC. As a nurse, Kathy promotes the interdisciplinary team approach and partnership between nursing and therapy to manage CMI to meet both the clinical needs of the residents and the fiscal goals of the facility. Kathy has been developing and managing care plans since 1985. Moving from nursing care plans to interdisciplinary care plans and lastly resident centered interdisciplinary care plans; working through the CAA to aid in development. Through the MDS, CAA, and care plan process, along with a strong mathematical background and closely working with therapy management, she has taken the CMI to a predictable level in both county and private homes (where predictability is essential to meet budget goals) in a usually unpredictable process.